Custom Domain

Overview

The Custom Domain feature allows you to replace the default Stiqy URL with a branded web address. By setting up your custom domain, visitors can access your Stiqy page via your desired domain link, ensuring a seamless and professional experience.

By using your own domain, you can:

  • Replace the default Stiqy domain with your branded domain.

    • For example: community.yourproject.com, mission.yourproject.com, or quest.yourproject.com.

  • Strengthen your brand identity and build trust with your community.

Prerequisites for Setting Up a Custom Domain

Before you begin, make sure you have the following ready:

  • A registered domain (e.g., yourcompany.com) purchased from a DNS provider like GoDaddy, Namecheap, or Cloudflare.

  • Access to your domain’s DNS settings through your domain registrar or hosting provider.

How to Configure Your Custom Domain

Step 1: Access the Custom Domain Feature in Stiqy

  1. Log in to your Stiqy Admin Dashboard.

  2. Navigate to Custom Domains under the settings section.

  3. Enter your desired custom domain (e.g., community.yourcompany.com) into the Create Custom Domain field.

  4. Click Update Custom Domain

Tip: Avoid using a root domain (e.g., example.com) and use a subdomain instead (e.g., community.example.com) to avoid potential conflicts.

Step 2: Add a Record in Your DNS Provider

To connect your custom domain to Stiqy, you’ll need to add a CNAME record in your DNS settings.

  1. Contact your development team, domain registrar or DNS provider (e.g., GoDaddy, Namecheap, Cloudflare).

  2. Add a new CNAME record with the following details:

    • Type: CNAME

    • Name: your desired subdomain (e.g., community). So, if the custom domain you entered in Step 1 is community.example.com, you will need to add "community" as the name for the CNAME record.

    • Value: cname.stiqy.io

Troubleshooting Tips

“Domain Not Verified” Error

  • Cause: DNS changes may not have propagated yet.

  • Solution:

    • Wait for 10–24 hours and check again.

    • Use DNS Checker to confirm that the CNAME record is active.

“Page Not Found” on Custom Domain

  • Cause: Incorrect CNAME configuration.

  • Solution:

    • Verify that the Name and Value fields match the instructions:

      • Name: Subdomain (e.g., community)

      • Value: cname.stiqy.io

    • Double-check for typos or missing characters.

Custom Domain Points to the Wrong Page

  • Cause: Existing conflicting DNS records.

  • Solution:

    • Remove any conflicting A records or other CNAME records for the same subdomain.

Video Guide

https://www.loom.com/share/9220a0624a374b35b86a7210594dcfc6?sid=06ccbfe4-2b46-4e22-ab36-469e3c8376d4

PreviousThemeNextCampaign Settings

Last updated